At ALVORA, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or unsuitable product, you may request a return or exchange according to the terms below.

Return & Exchange Eligibility

To be eligible for a return or exchange:

• The product must be unused, unworn, and in its original condition.

• All original tags, packaging, and accessories must be intact.

• The return or exchange request must be submitted within 24 hours  of delivery**.

• Products damaged due to misuse, washing, alteration, or improper handling may not be eligible for return or exchange.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact ALVORA within 1 days of delivery. Provide your order number and clear photos/videos of the product so our team can review your request.

If the issue is confirmed, we will provide an exchange, subject to product availability.

Refund Policy

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the refund amount will be returned to you within 7 days through the applicable payment method or according to our agreed refund procedure.

Please note that the time for the refund to appear in your account may vary depending on the payment provider or bank.

Non-Returnable Items

Certain products may not be eligible for return or exchange due to hygiene, customization, clearance, or other applicable restrictions. Sale or discounted items may also have specific return conditions.

How to Request a Return or Exchange

To request a return or exchange, contact ALVORA through our website's Contact Us page within 7 days of delivery, with your order number, reason for return or exchange, and supporting photos/videos where required.

ALVORA reserves the right to refuse returns or exchanges that do not meet the conditions stated in this policy.

Important Notice

Return, exchange, and refund eligibility may depend on the product condition, reason for return, and applicable terms at the time of purchase. Please review this policy before placing your order.