Shipping Policy

At ALVORA, we understand how important it is to receive your order safely and on time. Our goal is to make the delivery process simple, reliable, and convenient for every customer.

Order Processing

Once your order is successfully placed, our team begins preparing it for dispatch. Orders are carefully checked, packed, and handed over to our delivery partners.

Processing times may vary depending on order volume, product availability, weekends, or public holidays.

Please make sure your name, delivery address, and contact number are correct when placing your order. Incorrect or incomplete information may result in delivery delays.

Delivery Time

Delivery times can vary depending on your location and courier service. Estimated delivery times are provided as a general guide and may occasionally be affected by circumstances outside our control.

Once your order has been dispatched, you may receive tracking information where available.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms and conditions mentioned at the time of the promotion.

Order Tracking

If tracking is available for your shipment, tracking details will be shared once your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch. If your tracking information does not update immediately, your package may still be in transit.

Delivery Delays

While we always aim to deliver orders within the estimated timeframe, delays can occasionally occur due to weather conditions, courier issues, high order volumes, public holidays, incorrect addresses, or other circumstances beyond our control.

If your order appears to be delayed, please contact our support team and provide your order number so we can assist you.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an order is returned to us because of an incorrect or incomplete address, unavailable recipient, or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery where applicable.

Damaged Packages

If your package appears damaged when it arrives, please contact us as soon as possible. We recommend taking clear photos of the package and product before disposing of any packaging.

This information may help our team investigate the issue and determine the appropriate solution.

Need Help?

If you have any questions about your shipment, delivery status, or order, our customer support team is here to help.

Please contact us with your order number, name, and delivery details so we can assist you more efficiently.

Thank You for Shopping with ALVORA

We appreciate your trust and look forward to delivering your favorite styles to you.

ALVORA — Premium Style. Everyday Confidence.